Ordering and payment
Why does my order say “On hold”?
Because we take Venmo and Zelle, and both are manual. Placing an order records it; it does not pay for it. Once you send the transfer and we confirm it landed, the order moves to processing and ships. Nothing has gone wrong.
Do you take credit cards?
No. Venmo and Zelle only. No cards, no PayPal, no cryptocurrency.
Where do I send payment?
The details are on your order confirmation screen and in your first email. We do not publish them on open pages.
What if I forget to put my order number in the note?
Email us at support@aestheticamino.com with your order number and the name the payment came from, and we will match it by hand. It just takes a little longer.
How long do I have to pay?
24 hours. After that the order releases automatically and the stock goes back. Nothing is charged and nothing is owed. You can simply order again.
Can I pay part now and part later?
No. Orders ship once the full amount has arrived.
Shipping
Where do you ship?
The United States only. We do not ship internationally.
What does shipping cost?
A flat $9.99, USPS Priority Mail with tracking, however many vials you order.
How fast?
Payments confirmed during business hours generally ship the same business day. USPS Priority Mail is typically one to three business days after that.
Is the packaging discreet?
The outer packaging is plain and unbranded.
Can I track it?
Yes. Tracking is emailed to you when the label is created, and you can look an order up any time on the track your order page.
Products
What does “≥99% HPLC” mean?
It is the purity specification the material was produced to, measured by high-performance liquid chromatography. The figure shown on each product page is the one reported for that product.
How should I store it?
As received: sealed, cool, and out of direct light. Lyophilized powder is stable at room temperature for shipping.
What is the shelf life?
Sealed and stored properly, lyophilized material is generally stable for a long period. We do not publish a guaranteed date.
Use
What is this for?
Laboratory research. Nothing sold here is a drug, food, cosmetic, or dietary supplement, and none of it is intended for human or veterinary use.
Can you tell me how to use it?
No. We do not give guidance on use, dosing, or handling in a living subject, and we will not answer questions framed that way.
Is it safe?
That is not a question we can answer, because it depends entirely on what you intend to do. What we can say is that nothing here is intended for, or approved for, use in humans or animals.
Do I need to be a credentialed researcher?
We do not verify credentials. By ordering you confirm you are 21 or older and that the material is for laboratory research only.
Problems
Something arrived damaged.
Email support@aestheticamino.com within seven days with your order number and a photo of the vial and the packaging. We will replace it or refund it, your choice.
My tracking has not moved.
USPS scans can lag by a day or two. If it has not moved in three business days, email us and we will chase it.
I need a refund.
Email us first. Venmo and Zelle transfers cannot be reversed by the sender, so a direct refund from us is the fastest route. The refund policy has the detail.
Can I cancel?
Yes, any time before it ships. Email us. If you have already paid we will refund you in full.
Still stuck?
Email support@aestheticamino.com or use the contact form. We answer every message within one business day.